Last updated: 19 September 2026.

This Privacy Policy explains how Lučka Organic DOO, trading as Lučka Olive, collects, uses, stores and protects the personal data of website users and customers.

1. Data controller

Lučka Organic DOO
Ulica 7, broj 31, 81206 Tuzi, Montenegro
Tax identification number (PIB): 03406792
Registration number: 5-1007016/004
Email: office@luckaolive.me
Phone: +382 69 44 38 58

2. Data we collect

Depending on how you use the website, we may process:

  • your first and last name, address, city, postcode, country, phone number and email address;
  • information about orders, purchased products, payment methods, delivery, returns and complaints;
  • information associated with your account and purchase history;
  • information submitted through contact, B2B, tasting and other forms;
  • technical information, such as your IP address, device and browser type, access logs and cookie data;
  • marketing and analytics data where you have consented or another appropriate legal basis exists.

We do not store complete payment card details. If card payments become available, this information will be processed by an authorised payment service provider in accordance with its own rules and security standards.

3. Purposes and legal bases for processing

We process data for:

  • processing, collecting payment for, delivering and tracking orders, performing contracts and providing customer support;
  • creating and managing customer or B2B accounts;
  • issuing and retaining invoices, maintaining business records and meeting tax and other legal obligations;
  • handling complaints, returns and legal claims;
  • website security, preventing misuse and improving functionality, on the basis of legitimate interests;
  • analytics and marketing, where based on consent or another applicable legal basis.

4. Recipients and data processors

Data may be shared only to the extent necessary for the relevant purpose with delivery services, banks and payment service providers, accounting and IT providers, the hosting provider, analytics and communication service providers, competent authorities and others where required by law. We require processors to maintain confidentiality, provide appropriate protection and process data only in accordance with documented instructions.

5. Transfers outside Montenegro or the EEA

Some technology providers may process data outside Montenegro or the European Economic Area. In such cases, appropriate contractual, organisational and technical measures apply, including standard contractual clauses or another permitted transfer mechanism where applicable.

6. Retention periods

We retain data only for as long as necessary for the processing purpose. Order, invoice and payment data are retained for the periods required by tax, accounting and other applicable regulations. Account data are retained while the account remains active or while legal and contractual obligations exist. Enquiries are retained as necessary for communication and the protection of legal interests, and marketing data until consent is withdrawn or a justified objection is made.

7. Cookies and analytics

The website uses necessary cookies for the cart, checkout, login, security and proper operation. Analytics and marketing cookies are used only in accordance with applicable rules and consent settings. You can restrict or delete cookies through your browser settings, but disabling necessary cookies may prevent some store features from working.

8. Your rights

In accordance with applicable regulations, you may request access to your data, correction of inaccurate data, erasure, restriction of processing and data portability, object to processing and withdraw previously given consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. You may send your request to office@luckaolive.me. To protect your data, we may ask you to verify your identity.

If you believe your rights have been infringed, you may contact Montenegro’s Agency for Personal Data Protection and Free Access to Information or another competent supervisory authority.

9. Security

We apply reasonable technical and organisational safeguards, including access controls, secure communication, system updates and restricted access to data. No system is completely secure, but in the event of an incident we act in accordance with applicable regulations.

10. Minors

The online store is not intended for independent purchases by people who lack the legal capacity to enter into contracts. If we learn that a minor’s data have been collected without an appropriate basis or consent, we will take reasonable steps to delete them.

11. Policy changes

We may update this policy from time to time to reflect changes in our services, technology or regulations. The current version and the date of the last update will be available on this page.

12. Contact

For privacy questions and to exercise your rights, contact us by email at office@luckaolive.me or by phone on +382 69 44 38 58.